We respect individual privacy and value the confidence of our customers, employees, business partners, and others. We strive to collect, use, and disclose personal information in a manner consistent with the laws of the countries in which we do business and have a tradition of upholding the highest ethical standards in our business practices.
How and What Information We Collect
Location Information. Some of our Sites and mobile apps also collect geo-location information. We use your location information to provide requested location-specific services. You may at any time opt-out from further allowing us to have access to your location data by turning off the location services in your mobile phone or browser settings. Please be aware that certain features of the mobile apps or website will not perform as expected if location services are turned off.
Automatically Collected Information. As is true of most websites and mobile applications, we or our third party service providers and partners (discussed below) collect information from you over time using automated means such as cookies, beacons, or online data analytics tools such as Google Analytics. This “automatically collected” information may include internet protocol (IP) addresses, MAC addresses, device IDs, device and browser type(s), referring/exit pages, operating system, date/time stamp, or clickstream data and other information about the way you use the Services. Depending on the jurisdiction in which you reside, this information may or may not be considered personal information. We also use these technologies to collect information regarding your interaction with S5-related links appearing on third-party websites or in a S5-generated email, such as whether you click on or forward a link or message. We may link this automatically collected data to other information you provide or we collect from you.
S5 does not directly track you when you visit other websites or engage in other activities online, so we do not register Do Not Track (DNT) signals from your browser. However, you should review the privacy policies of other third parties that may be operating on our Sites (discussed below) to determine whether they honor DNT signals. For more information on “do not track” options, please see: http://donottrack.us/.
How We Use Your Information
If you receive commercial emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “Contact Us” section below. Please be aware that if you opt-out of receiving commercial email from us, it may take up to ten (10) business days for us to process your request. Additionally, even after you opt-out from receiving commercial messages from us, you will continue to receive otherwise permitted administrative messages from us regarding the Services.
At times S5 may allow a customer to purchase or lease products or equipment and/or to make payments through the Services. In such event, S5 may also use a payment processing company to bill you for goods or services that you request. The current payment processing company that S5 uses to store and process credit card transactions is called PayPal, Inc.®, and more information about this company can be found at: https://paypal.com/. S5 takes all reasonable measures to select third-party agents for fulfillment and financial processing that agree to not retain, share, store, or use your personal or financial information for any other purposes than fulfilling orders or enforcing customer agreements.
We use analytics tools such as Google Analytics to analyze trends, administer and improve our Services, and track Users’ movements around the Services and on the Internet, and to gather demographic information about our user base as a whole. We believe that Google does not seek to identify individual users or to receive personally identifiable information except as may occur when they use your IP address. This information helps us to improve our Services and deliver a better and more personalized service. Many of these companies, such as Google Analytics, collect and use information under their own privacy policies, which we encourage you to review. For more information about Google Analytics or their privacy policies, please visit the Google Analytics privacy page and/or the Google Partners’ Page. You may opt-out of Google Analytics web monitoring by following the instructions on the Google Analytics Web Monitoring Opt-Out page.
S5 may disclose your personal information if required to do so by law by its regulators including the NFA and CFTC, or in the good-faith belief that such action is necessary to: (a) comply with the law or legal process served on S5 or the Services; (b) protect or defend the rights of property of S5 and its Services; or (c) act in urgent circumstances to protect the personal safety of S5 employees, users of S5 products or services, or members of the general public.
To help the government fight the funding of terrorism and money laundering activities, U.S. Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means to our Customers: When a Customer opens an account, we will ask the Customer for their name, address, date of birth and other information that will allow the Company to identify the Customer. The Company may ask to see the Customer’s driver’s license or other identifying documents. The Company may also seek to verify the information the Customer provides by checking various databases.
As mentioned above, the Services utilize ‘cookies’ to provide custom content, and to measure visitation patterns and user preferences. Cookies are small text files, downloaded onto your computer or mobile device when you visit certain websites. When you return to these websites — or visit other websites that use the same cookies — the websites recognize these cookies and your browsing device.
Our Sites use the following types of cookies:
- Strictly Necessary Cookies. These cookies are essential, as they enable you to move around our Sites, and use various features, such as accessing secure areas. Without these cookies, some services cannot be provided. These cookies do not gather information about you for marketing or for remembering where you have been on the Internet. This category of cookie is essential for our Sites to work, thus they cannot be disabled.
- Performance/Analytics Cookies. These cookies collect information about how you use the Sites. For example, the cookies will collect which pages you go to most often and if you get error messages from certain pages. These cookies do not gather information that identifies you. The information these cookies collect is anonymous and is only used to improve how our Sites work. These cookies are not used to target you with online marketing. Without these cookies we can’t learn how our Sites are performing and make relevant improvements that could better your browsing experience.
- Functionality Cookies. These cookies allow us to remember choices you make and tailor our Sites to provide enhanced features and content to you. For example, these cookies can be used to remember your user name, password, and preferences, or to display popular content based on your historical interests on the Site. These cookies are not used to target you with online advertisements. While these cookies can be disabled, this may result in less functionality during your use of the Sites.
You can use the browser with which you are viewing the Sites to enable, disable or delete our (first party) cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note, if you set your browser to disable cookies, you may not be able to access certain areas of the Sites. Also, if you disable cookies other parts of the Sites may not work properly. You can find more information about how to change your browser cookie settings at http://www.allaboutcookies.org.
EU Rights – Access, Correction, Deletion
Upon a reasonable request, end users in the European Economic Area may access, obtain a copy of, update, correct, or delete your personal data held by us at any time by contacting us using the information provided in the “Contact Us” section below. In order to comply with these requests, we may ask you to verify your identity. Please note that your rights may be limited in certain cases – for example, if fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted by law or are required to keep pursuant to regulatory requirements. Permissible changes will be reflected in our databases within a reasonable period of time.
S5 will retain your information for as long as your account is active or as needed to provide you services. Trading and Personal Identifying Information(PII) is retained by S5 as a result of regulatory requirements which govern our business. PII is held for at least five years after an account has closed. S5 will retain and use your personal information as necessary to comply with its legal obligations, resolve disputes, and enforce its agreements.
At any time, end users in the European Economic Area may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. Such users also have the right to file a complaint with the appropriate data protection authority.
Links and Third Party Websites
S5 uses a variety of security measures to protect your personally identifiable information from unauthorized use, which may include but is not limited to, the use of SSL encryption. As noted above, the Sites may, contain links to other websites that are not controlled by S5. Please take all necessary precautions to protect your information when you visit one of these sites.
S5 does not guarantee and makes no representations or warranties that the Sites and access thereto are secure, or that the Sites are free of viruses or bugs that could result in damage to or the loss of data. You are responsible for protecting your data from viruses.
Children Should Not Provide Information to Us
None of our Services are intended for use by children, and we have no desire to collect information from those under the age of 18. S5 requests that children DO NOT provide information to us. In an instance where such information was collected it would be purely accidental and unintentional. If we become aware that information has been submitted by a child, the information will be deleted from the S5 databases. S5 encourages parents to discuss the Internet with their children and monitor personal information that a child may provide via the Internet.
Change in Ownership
In the event of a change in ownership of S5 as a result of a sale, merger, acquisition or bankruptcy, then S5 reserves the right to transfer all of your personal information to a separate entity. S5 will use commercially reasonable efforts to notify you (e.g., by posting on its Sites, issuing a press release, or notification by e-mail) of any change in ownership.
Policy Changes & Updating Information
Stage 5 Trading Corp.
55 W. Monroe Street, Suite 1190
Chicago, IL 60603